Terms and Conditions

Welcome to Leather Biz Restoration. By engaging our services, you agree to the following terms and conditions. These are designed to ensure clarity, protect your cherished items, and maintain the high standards of our restoration craft.

1. Service Agreement & Quotations

  • Initial Assessment: All online or preliminary quotes (via WhatsApp, social media, or email) are provisional. A final physical assessment at our studio is required before we officially accept any order.

  • Validity: All quotes provided are valid for one (1) week from the date of issue.

  • Scope of Work: We will only perform services on the specific areas outlined in your job sheet or digital confirmation. Any areas not specified for restoration will remain in their original condition.

2. Payment Terms

  • Upfront Payment: Full payment is required before any restoration work commences. We do not offer deposits or installment plans.

  • Pricing: All prices are in Ringgit Malaysia (RM) and are subject to change based on the complexity and condition of the item upon physical inspection.

3. Restoration Expectations & Limitations

Luxury restoration is an art of improvement on existing piece, not a manufacturing of a "new" item. You acknowledge that:

  • Inherent Limitations: Certain damages, including but not limited to deep indentation marks, significant grain loss, or severe cracking, may remain visible as "scarring" even after restoration.

  • Texture & Finish: The appearance, gloss level, and feel of the leather may change slightly due to the necessary application of pigments and protective coatings and condition.

  • Stitching: Thread may appear thicker or slightly covered if the restoration involves a color change or heavy pigment process.

  • Color Matching: While we strive for an exact match, minor variances in shade and tone may occur due to the pre-existing condition, age, and oil content of the leather.

  • Staining: Deep color transfers or oil stains cannot always be 100% concealed; shadows may remain visible.

4. Lead Times

  • Standard Processing: Our standard lead time is a minimum of eight (8) weeks, excluding weekends and public holidays.

  • Extensions: Restoration is a delicate process. We reserve the right to extend the processing time should technical difficulties arise during the restoration of your item.

5. Collection & Storage

  • Job Sheets: Customers must produce their original job sheet or digital confirmation to collect their items.

  • Unclaimed Items: Items must be collected within three (3) months after we have issued an Advice of Completion (via WhatsApp or SMS).

  • Disposal: We reserve the right to dispose of or donate items unclaimed after the three-month period to cover the costs of services rendered.

6. Liability & Risk

  • Risk: All services are provided at the Owner’s risk, though we exercise the utmost professional care with every item based on our technical skill.

  • Limit of Liability: Our liability for any reason (including misplaced or damaged items while in our studio) is strictly limited to five (5) times the cost of the service charged, or the declared value of the item—whichever is lower.

7. Rework Policy

  • Feedback Window: Any requests for rework must be submitted for approval within three (3) months from the date of collection. Approval for rework is at the sole discretion of our technical team.

8. Digital Content & Privacy

  • Photography: We reserve the right to photograph or film items for our records and for educational or marketing purposes on social media. Personal data and identifiable private information will remain strictly confidential.

9. Non-Walk-In Orders & Digital Acceptance

This section applies to all customers who do not physically visit our studio, including those using couriers, East Malaysia shipments, or third-party delivery services (e.g., Personal staff, Grab, Lalamove).

  • Electronic Agreement: Formal acceptance of our digital quotation via WhatsApp, Email, or our Website constitutes a legally binding agreement to these Terms & Conditions.

  • Deemed Acceptance: By sending your item to our studio (via any third party) and/or making payment, you are providing "Deemed Acceptance" of these terms.

  • Digital Records: Our digital records of your confirmation (e.g., WhatsApp chat logs) shall serve as the official record of the agreement in lieu of a physical signature.

10. Logistics & Third-Party Deliveries

  • Third-Party Risk: Leather Biz is not responsible for items lost, stolen, or damaged while in the custody of third-party delivery services (Grab, Lalamove, Bungkusit, etc.) or national couriers (PosLaju, DHL, etc.).

  • Transit Responsibility: The "Point of Care" begins only when the item is physically received and signed for by a Leather Biz staff member at our Plaza Damas studio. Our "Point of Care" ends the moment the item is handed over to your appointed driver or courier for return.

  • Insurance: We strongly recommend customers use "High Value" or "Insured" delivery options for luxury goods.

  • Return Shipping: All shipping/delivery costs for returning the item are the responsibility of the customer.

11. Governing Law

  • These terms are governed by the laws of Malaysia, and any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.